Privacy Policy

Such information may be recorded for the purpose of processing and receipting a donation, distributing a donation to a funded charity or designated charity, recognizing a contribution, understanding donor interest and demographics, subsequent United Way of Thunder Bay fundraising campaigns, or responding to your information requests.

We respect the confidentiality of your personal information. We will not provide or share this information with third parties unless:

  • You authorize us to share the information,
  • Sharing the information is necessary to process a donation, for example, to process a credit card transaction, or
  • We are required by law.

We protect personal information from loss, unauthorized access, modification or disclosure through secure computer systems and document handling. Our office is protected by a security system and all outdated personal information is shredded on site.

You may request access to your personal information held by United Way of Thunder Bay and you may inquire as to how this information is used and to whom it is disclosed. If you establish that this information is incorrect in any way, we will take reasonable steps to correct it. United Way of Thunder Bay strives to ensure that the personal information we hold is accurate, complete and current.

Please direct any inquiries to United Way of Thunder Bay at (807) 623-6420 or 

Our Commitment to Accessibility

United Way of Thunder Bay is committed to making our district a great place to live for everyone. We want our community to be accessible and inclusive for all.

Our goal is to communicate effectively with persons with disabilities in a manner that takes into account special needs and unique circumstances, including the use of assistive devices.  We are working toward ensuring that our communications policies, practices and procedures are consistent with the core principles of independence, dignity, integration and equality of opportunity.

This is an ongoing process, and we welcome your comments and suggestions regarding the accessibility of our communications initiatives, especially our web site.

If you would like to give us feedback or would like more information about our accessibility policies, please contact us at

For additional information:

For more information about accessible communications and the Accessibility for Ontarians with Disabilities Act (AODA), please visit or

Frequently Asked Questions

Only registered charitable organizations can apply to the Thunder Bay Covid-19 Community Relief Fund. We understand many individuals and families have been affected by the outbreak already and more will continue to be affected. The United Way of Thunder Bay and the Thunder Bay Community Foundation is working to move resources to community-based organizations that are directly supporting local residents and families who are most affected by emerging health, economic, and social impacts. If you are a Thunder Bay resident in need of direct assistance, please call 211 Ontario North for more information on resources applicable to your situation.

For more information, please read our FAQ document.

On Sunday March 29, 2020 the Prime Minister announced funding to UWC to support vulnerable seniors at risk due to the COVID-19 Crisis. This funding is intended to support community agencies’ supports for isolated seniors in all parts of Canada including rural and remote communities. Funding in the amount of $9M will be distributed through the UWC network in Canada via United Way Centraide Canada. Funding is coming from the New Horizons for Seniors Program and is the first step the Government is taking to put in place a program of supports for vulnerable Canadians and charitable sector organizations.

For more information, please read our FAQ document.

The United Way of Thunder Bay is a locally operated, autonomous organization which has its own by-laws and volunteer Board of Directors. The United Way of Thunder Bay operates on a basis of sound financial practices. Our Annual Financial Statements are available online in our Annual Report and at our office where we are always happy to answer further questions.

Our total fundraising costs as a percentage of revenue averages between 21-23% over the last five years, depending on how well the campaign closes each year. This ratio is well within Canada Revenue Agency’s regulations. One of the ways we are able to accomplish this low rate is by the thousands of hours people volunteer each year and the generosity of gift-in-kind sponsors.

Many people confuse administration with the salaries of services staff. There could not be a counselling service without a counsellor, a recreation program without a leader, or a training program without a teacher. It is true that the largest single item in most agencies’ budgets is salaries, but only a small portion of these salaries is used for administration.

United Way of Thunder Bay is committed to an extensive, ongoing assessment of community needs to ensure that funds are allocated where they are most needed. Each year, our volunteer Allocations Committee along with the Board of Directors review the charitable organizations that apply to the United Way for funding to decide where best your dollars should be spent and ensure that community needs are met. Funding is currently directed to these areas of need:

  • From Poverty to Possibility – preventing & moving out of poverty by enhancing life skills & meeting basic human needs
  • Healthy People, Strong Communities – supporting mental & physical health, creating a strong & safe community for all
  • All That Kids Can Be – providing children & youth with support & skills for a bright future

The United Way does not fund 100% of agencies’ budgets. United Way funds are used only for the delivery of specific services and programs. Agencies are required to find supplementary sources of funding for capital and operational expenses.

The needs assessment process of the United Way is designed to ensure that every funded service and program meets a community need. Each funded organization is financially accountable to the United Way through an annual review of its budget and operations. However, our donor option policy allows donors to give to specific United Way funded agency (or agencies) as well as to any registered Canadian charity.

Seven panels of experienced volunteers make up the United Way Allocations Committee. Thirty seven dedicated volunteers donate 800 hours to this process. The committee reviews the performance of each funded agency annually, ensuring that campaign contributions are spent wisely and effectively in our community. You also have the ability to give to a number of agencies with one easy donation.

The decision to give and how much to give are very personal and depend upon many factors. As a guideline, the Canadian Labour Congress and Canadian Chamber of Commerce were Independently asked some years ago to suggest what they considered to be a reasonable guide for individual giving to United Way. The result was the concept of “fair share” giving, which ties the amount of the contribution to salary earned. The suggested amount is the equivalent of 15 minutes pay per week or an hour per month. However, any amount is much appreciated and makes an impact. No amount is too small– every dollar counts!

As an individual, your gift is important too! When employees are canvassed, they are asked to give according to their own income, not family income. United Way asks that each of us make a contribution based on our own income level. You and your spouse can also make a combined gift of $1,200 or more to become Leaders of the Way.

Funding Outcomes

  • Children increase their knowledge about good health habits and necessary skills needed to advance in today’s society
  • Seniors are able to remain in their home safe, independent, and happy
  • Clients have learned new skills to adequately support their loved ones suffering from a mental illness
  • Clients are able to receive counselling in a safe, welcoming, and trusting environment, which encourages them to seek help for their issues
  • Children, youth, and families in need get access to mental health supports without having to wait until it is too late
  • Clients learn to become self-sufficient, independent, and how to contribute positively in society
  • Clients with vision loss have improved overall health and quality of life
  • Client’s level of overall physical and mental health is positively increased
  • Clients have improved nutrition practices and increased health awareness
  • Youth are mentored to become strong and active community members
  • Families and individuals are engaging in safe and healthy relationships
  • Social and professional networks are established and provide valuable work experience to those in need

Fast Facts

$10 Provides a child with school supplies
$25 Provides 5 under-represented youth with the basic tools that will ignite their creativity.  They will take home sketchbooks, pencils, and erasers so they can begin to express themselves.
$50 Provides enough Canada Food Guide portions of fresh whole foods to produce all meals for a single person for 7 days
$100 Provides a one hour lesson on kitchen safety to an adult or senior who has recently become blind or partially sighted
$500 Provides nutritious food for a family of 4 for 1 month
$1,000 Provides 10 counselling sessions
$2,000 Provides food for one month for one Breakfast Club to run five days a week